Deposits and Advance Payments
Initial deposits are generally used to reserve delivery capacity, project discovery, planning, and early execution. Once work has started, deposits are usually non-refundable unless otherwise stated in writing.
Legal
Refund Policy
Refund eligibility depends on project stage, work already completed, reserved capacity, and any contract-specific terms agreed during onboarding.
Milestone-Based Work
Payments made for completed milestones, approved deliverables, or time already allocated to a project are not refundable. If a project is paused, any remaining unpaid work may be rescheduled under a fresh delivery plan.
Support and Retainers
Ongoing support, maintenance, or retainer arrangements may be cancellable on future billing cycles, but previously used support hours, emergency interventions, and consumed resources are not refundable.
How to Raise a Billing Concern
If you believe a billing issue has occurred, contact us with the invoice reference, project name, and concern summary. We review disputes in good faith and aim to resolve them quickly and transparently.